Transition Specialist job at National Social Security Fund
Vacancy Title: Transition Specialist
Type: FULL TIME
Industry: Public Administration and Government
Category: Management
Jobs at: National Social Security Fund
Deadline: Wednesday, August 07, 2024
Duty Station: Within Uganda, Kampala, East Africa
Summary:
Date Posted: Tuesday, July 23, 2024
Base Salary: Not Disclosed
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Job Details:
Job Purpose:
The role is primarily accountable for the overall quality, improvement, execution, and enforcement of the Fund’s IT Change Control process. He/she is the main coordinator of this process and is the focal point regarding changes in IT in the organization.
Duties and Responsibilities:
- Transition management: Ensuring a smooth transition of changes from development to operations, bridging the gap in today’s DevOps-driven environment.
- Coordinate with the team to implement technologies to detect unauthorized changes on the fund core systems.
- Schedule changes and ensure appropriate resources are assigned to execute the requested changes.
- Identify, analyze, and prepare risk mitigation tactics for the requested changes.
- Maintain the change schedule and projected service outage.
- Perform change impact analysis, assess change readiness, and identify stakeholders for the requested changes.
- Review all change requests for compliance with required standards according to established guidelines.
- Evaluate completed change requests to ensure the change management process was followed and recommend improvements.
- Ensure all necessary communication, documentation, and testing are done prior to approval.
- Maintain pre-authorized and standard change lists.
- Prepare for the Change Advisory Board (CAB) meetings by having the appropriate changes and respective stakeholders present/available for the meetings.
- Present the requested changes to CAB for authorization.
- Ensure all necessary documentation is availed and reviewed to inform the emergency change decision.
- Continual review and improvement of the change process from best practice, risk/audit reviews, and training.
Education Requirements:
- Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Professional certification in ITIL® 4 Foundation.
- Certification in ITIL® 4 Specialist: Create, Deliver and Support will be an added advantage.
Work Experience:
- 5 years of working in a busy IT environment and relevant experience in IT Service Management.
- Understanding the DevOps process and unauthorized change detection in a busy IT environment.
Key Competences:
- Commitment & Integrity
- Proactivity & Innovation
- IT technical expertise and Knowledge, with knowledge of scripting.
- Adept at leveraging technology to enhance operational efficiency.
- Relationship Building
- Communicating and Influencing
- Resilience & Resourcefulness
- Thinking and Problem Analysis
- Advanced Research and Investigation
- Advanced Business Process and Project Management
- Intermediate Risk and Control
- Advanced Data Collection and Analysis
- Advanced Problem-Solving Tools and Techniques
- Advanced Computer-Aided Auditing Techniques
Work Hours: 8
Experience in Months: 60
Level of Education: Bachelor Degree
Job Application Procedure:
Interested individuals should follow this link to fill out the application form and also send copies of their application letter, curriculum vitae, and academic qualifications, addressed to the Chief of People and Culture to recruitment@nssfug.org by Wednesday, 7th August 2024.
