Systems Administrator Assistant

Reports To: Manager Information Systems

 Department: ICT

Job Summary: The Systems Administrator Assistant will be responsible for assisting in management and administration of computer systems, software applications, provide support to users, maintain information systems and networks, upgrade and install new hardware and software, and perform troubleshooting techniques.

Key Duties and Responsibilities

·Assists in regular monitoring of performance of both hardware and software and offer trouble shooting and technical support to employees and external users through the TPI

·Assists in management and administration of software applications, operating systems, databases, networks (LAN, WAN) and patch management.

·Assists in responding to user’s complaints and provide timely solutions and at the same time managing user credentials in accordance with the approved ICT policy

·Assists in upgrading, installing, and configuring application software and computer hardware and performing regular security tests and security monitoring.

·Assists in deploying new releases and patches to test and production environments manually and with release automation.

·Assists in creating, updating service scripts and procedure development and documentation.

·Support installation, configuration and deployment of server hardware and software, including operating systems, applications, and patches to support and maintain effective network service operations.

·Assists in on-boarding, training, providing guidance to system users and at the same time prepares and maintains a variety of records and reports related to assigned activities; provide system reports as requested.

·Ensuring that data protection and privacy in accordance with the Data Protection and Privacy Act 2019 is embedded.

·Perform any other related duties as may be assigned by the Manager Information Systems

Qualifications / Education

·Minimum of a bachelor’s degree with honours in computer science, Information Technology, Information Security, Information Security, or any related field

·In-depth knowledge and experience in operating systems especially in Windows, and Linux with competency to administer the operating systems.

·Knowledge of management of hardware including servers, storage systems, data backup systems, desktops, and related devices.

·Cloud computing skills with familiarity with cloud applications like Office365, Google Cloud Platform, and AWS.

·Knowledge in Kubernetes, Python, Perl or other language

·Knowledge and experience in management and maintenance of Local Area Networks (LAN) and Wide Area Networks (WAN), in addition to setting up network security features like firewalls, are often expected of system administrators.

.Certification in Windows Server Administration Fundamentals, Red Hat System Administrator Certification, CompTIA Server+ or A+, related fields will be an added advantage.

Experience and Skills

·Proven systems administrator experience will be an added advantage.

·Problem solving skills and ability to think algorithmically, Ability to work under pressure and deadlines, Ability to work with or without supervision, Ability to sit for long working on a computer, Flexibility to work night shift and weekends.

·Accuracy, Team player, Good organizational skills, Cost awareness

Apply at: https://recruitment.nira.go.ug/jobs/detail/systems-administrator-assistant-11