Relationship Manager – Enterprise job at Absa Bank
Vacancy Title: Relationship Manager – Enterprise
Type: Full-time
Industry: Banking
Category: Management
Jobs at: Absa Bank
Deadline: Thursday, July 11, 2024
Duty Station: Within Uganda, Kampala, East Africa
Summary
Date Posted: Thursday, June 27, 2024
Base Salary: Not Disclosed
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Job Details:
Job Summary:
Manage and sustain a portfolio of Enterprise customers, building long-term relationships through efficient and reliable business support. Focus on business development with both new and existing customers, aiming to increase their engagement and “wallet share.”
Job Description:
Sales and Customer Management (40%)
- Maintain Relationship Plans for all customers to prioritize contact.
- Conduct annual and interim reviews of customers’ borrowing and non-borrowing facilities.
- Determine key messages, service standards, pricing, and new product changes for communication.
- Resolve customer complaints and find effective solutions.
- Identify and sell products that meet customer needs both reactively and proactively.
- Research and follow up on a target list for potential new business.
Business Management (30%)
- Identify priority customers using Customer Relationship Planning templates to assess their contribution.
- Gather necessary information to prepare and assess credit applications.
- Ensure control and quality of the portfolio, adhering to risk management guidelines and policies.
Provision of Customer Service (15%)
- Own and resolve customer queries and complaints in a timely manner, escalating unresolved issues to the Head of Enterprise Banking.
- Build relationships with internal service providers to ensure quick turnaround times for escalated queries and complaints.
- Direct customers to appropriate delivery channels to meet their needs.
People Management (5%)
- Establish and maintain a succession plan for key roles and review succession plans for one level below.
- Provide day-to-day coaching and development for Corporate Managers’ Assistants.
Risk, Compliance & Controls (10%)
- Interface with the Risk & Compliance function to achieve desired results.
- Initiate and update plans for reduction of provisions/impairment.
- Ensure compliance and control environment within the distribution network.
- Undertake any other duties as assigned by the Bank.
Education:
- Higher Diplomas: Business, Commerce, and Management Studies (Required)
Job Experience:
- No specific requirements
Work Hours: 8
Experience in Months: N/A
Level of Education: Associate Degree
Job Application Procedure:
Interested and qualified candidates, Click here to apply.
