Manager Governance & Client Service job at PostBank Uganda Ltd

Vacancy Title: Manager Governance & Client Service

• Type: Full-Time
• Industry: Banking
• Category: Management

Jobs at: PostBank Uganda Ltd

Application Deadline: Tuesday, July 16, 2024

Duty Station: Within Uganda, Kampala, East Africa

Summary:

• Date Posted: Thursday, July 11, 2024
• Base Salary: Not Disclosed

Job Details:

Job Purpose: The Manager Governance & Client Service at PostBank Uganda Ltd provides expertise in implementing Operational Risk Policy, managing AML CDD processes, and ensuring excellent service delivery to Business & Institutional Banking clients.

Key Responsibilities / Key Deliverables:

Governance Management:

• Ensure timely communication and implementation of new/revised external regulations and internal policies.
• Review new regulations in collaboration with the Risk department and implement control measures.
• Coordinate business continuity plans and ensure team awareness.
• Identify, assess, mitigate, report, and escalate operational risk exposures.
• Monitor Key Risk Indicators (KRIs) and drive improvement in Operational Risk processes.
• Record operational errors and investigate significant losses with root cause analysis.
• Facilitate development of training material and arrange relevant business training on Operational Risk.

Compliance:

• Ensure internal resources, procedures, and controls effectively prevent money laundering and terrorism financing risks.
• Develop and manage a governance framework for monitoring AML/CDD/Sanctions/FATCA risks.
• Ensure compliance with relevant laws, regulations, policies, and risk control requirements.
• Maintain oversight of AML CDD processes and practices.
• Lead implementation of policies and procedures for the BIB segment related to AML CDD.

Credit Risk:

• Coordinate with credit administration to ensure customers comply with approved credit covenants.
• Monitor compliance with credit policies including collateral criteria, annual reviews, and documentation.
• Manage excesses and past dues, and undertake stress tests on the business portfolio.
• Provide advice on early alert reviews and proactive portfolio monitoring.
• Coordinate credit risk audits on the business.

Customer Service:

• Support Business & Institutional Banking clients through the onboarding process and account management.
• Ensure KYC/CDD procedures are compliant with regulatory guidelines and policies.
• Collaborate with Operations and Treasury Departments on customer service issues.
• Provide consultations and support corporate Internet Banking systems.
• Maintain regular communication with Relationship Managers regarding client needs and updates.

Business Behaviors & Financial Responsibility:

• Set and achieve Business & Institutional Banking Segment financial targets.
• Demonstrate honesty, integrity, and fairness in work and business contacts.
• Possess excellent communication and interpersonal skills to interact effectively with stakeholders.

Education Requirement: No specific requirements stated.

Job Experience: No specific requirements stated.

Work Hours: 8

Experience in Months: Not specified

Level of Education: Not specified

Job Application Procedure: Interested and qualified candidates should submit the following documents as one file (Cover letter, Detailed CV, Copies of academic documents) via email to hr@postbank.co.ug with the job title as the subject line.

Mode of Application:

• Online applications addressed to Chief Human Resources Officer, PostBank Uganda.
• Send application to hr@postbank.co.ug with job title as subject.
• Closing Date: Tuesday 16th July 2024 at 5:00pm.
• Only shortlisted candidates will be contacted.