Manager Branch Operations job at PostBank Uganda Ltd
Vacancy Title: Manager Branch Operations
- Type: Full-Time
- Industry: Banking
- Category: Management
Jobs at: PostBank Uganda Ltd
Application Deadline: Tuesday, July 16, 2024
Duty Station: Within Uganda, Kampala, East Africa
Summary:
- Date Posted: Thursday, July 11, 2024
- Base Salary: Not Disclosed
Job Details:
Job Purpose: The Manager Branch Operations will play a key role in implementing operational rigour frameworks and ensuring operational stability and risk control across branches. The role will maintain compliance, control, and change operating and service models, ensuring optimal operational levels and standards are achieved with processes clearly defined, understood, and maintained across branches.
Key Responsibilities / Key Deliverables:
- Identify opportunities for operational improvement, analyze, and deliver agreed corrective actions and implement process improvements.
- Deliver risk framework and controls for compliance, control, and change, embedding high standards and managing risks and issues.
- Initiate, advise on, and monitor all aspects of operational rigour activities, including industry-driven legislation, ensuring effective and timely delivery and ongoing operational compliance.
- Influence and manage the implementation of required change.
- Provide robust communication and feedback to the Head of Distribution Channels and Senior Management.
- Drive focus on self-service electronic channels and initiatives that ensure reduced cost of service and optimal customer convenience.
- Put in place necessary measures to achieve satisfactory audit results in branches.
- Ensure adherence to all people management, operational risk management, and customer service management processes.
- Carry out any other duties as may be duly assigned.
Business Behaviours & Financial Responsibility:
- Responsible for the Branch Operations rigour budget.
- Responsible for avoiding any regulatory penalties relating to Branch Operations.
- Ability to build functional working relationships across organizational, corporate, and cultural boundaries.
- Ability to demonstrate a positive image and model PBU’s values and leadership behaviours.
- Must be a person of impeccable professional integrity.
Qualifications, Experience, and Competencies Required:
- A business degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or any relevant field.
- Possession of a certified banking qualification or master’s degree in a relevant field would be an added advantage.
- Relevant practical training in banking operations is essential.
- A minimum of 5 years of experience, 2 of which must have been in a branch operations role.
- Exceptional interpersonal and change management skills with an advanced understanding of the complexities of change.
- Confidence in developing and influencing relationships at all levels, with previous experience in managing business-critical processes and working in a customer-facing environment, where service is paramount.
- Result-driven, analytical, and attentive to detail, with critical thinking and problem-solving skills, and the ability to think strategically and logically.
- Ability to translate strategy into achievable performance objectives.
- Effective presentation skills, being articulate and concise in both written and verbal communication, ensuring information is cascaded in a clear and timely manner.
- Sound knowledge of general banking law and practices.
- High levels of personal organization, always delivering on time and planning effectively to deliver against goals.
- Proactive in providing solutions and contingencies.
- Self-analytical and takes accountability for own development.
Work Hours: 8
Experience in Months: 60
Level of Education: Bachelor Degree
Job Application Procedure:
The following documents should accompany the application:
- Cover letter, detailed CV, and copies of academic documents all as one file.
Mode of Application:
- Online applications addressed to Chief Human Resources Officer, PostBank Uganda.
- Send application to hr@postbank.co.ug with the job title as the subject.
- Closing Date: Tuesday, July 16, 2024, at 5:00 pm.
- Only shortlisted candidates will be contacted.
