Field Support Assistant

Reports To: Systems Administrator           

Department: ICT

Job Summary: The Field Support Assistant will be responsible for assisting in ensuring all NIRA field equipment and servers are up and running 24/7so as to provide a seamless flow of data, from the field servers to the central server for processing and back to the field servers.

Key Duties and Responsibilities

·Assists in implementing, and enforcing comprehensive maintenance procedures for NIRA technology equipment and servers

·Assist in carrying out data backup and recovery following the data backup policy.

·Assists in performing tests and evaluations regularly to ensure data security, privacy and integrity

·Assists in monitoring field server performance, implement changes and apply new patches and versions when required

·Assist in devising and implementing processes for resolving faults and data loss and writing disaster recovery plans.

·Participate in the data migration and data archiving activities.

·Assists in monitoring field server performances and data usage and space and support backup and recovery procedures.

·Assist in creating and managing field server reports, visualizations, and dashboards.

·Assist in supporting processes for optimizing and enhancing server security.

·Assists in repairing, maintaining and checking the machines, tools and equipment

·Assists in documenting failures, corrective actions, and service performance of servers and setup and/or down times.

·Ensuring that data protection and privacy in accordance with the Data Protection and Privacy Act 2019 is embedded.

·Perform any other related duties as may be assigned by the Manager Information Systems

Qualifications / Education

·Minimum of a bachelor’s degree with Honours in computer science, Information Technology, Information Systems, and any other related field

·Excellence technical skills in a range of programming languages.

·Hands-on experience with server standards and end user applications

·Excellent knowledge of data backup, recovery, security, integrity and SQL

·Familiarity with server designs, documentation, and coding

Experience and Skills

·Proven working experience as a field support administrator will be an added advantage.

· Problem solving skills and ability to think algorithmically, Ability to work under pressure and deadlines, Ability to work with or without supervision, Ability to sit for long working on a computer, Flexibility to work night shift and weekends.

·Accuracy, Team player, Good organizational skills, Cost awareness.

Apply at: https://recruitment.nira.go.ug/jobs/detail/field-support-assistant-14