Customer Service Consultant Job at Centenary Bank

Job Title:
Branch Customer Experience Manager

Location:
Jobs in Uganda 2023 – 2024

Work Hours:
Full-time, 08 hours per day

Salary:
UGX

Number of Vacancies:
01

Application Deadline:
June 10, 2024

Hiring Organization:
Centenary Bank

Job Details:

Role:
Manage branch customer experience by identifying and responding promptly to customer needs, ensuring a consistently high level of service in line with Centenary Bank’s policies and procedures.

Key Responsibilities:

• Deliver quality and consistent customer service.
• Monitor and follow up on customer inquiries, expectations, suggestions, complaints, and compliments in line with customer service standards, strategy, and bank policies.
• Monitor, follow up, and report on the performance of front office staff in line with customer service standards.
• Identify repeat, loyal, and potential corporate customers of the branch and implement follow-up activities in line with the marketing plan and bank policies.
• Sensitize and train staff on bank products, services, and customer service standards in line with customer service standards.
• Promote and sensitize customers on the usage of alternative channels.
• Monitor the Queue Management System (QMS) to ensure timely service delivery to customers.

Education and Professional Qualifications:

• Bachelor’s degree in Business Administration, Commerce, or related fields.
• Certificate in Customer Service Training.

Required Experience and Competencies:

• Two (2) years of experience in a customer service-related role in a large financial institution, telecommunications company, or reputable organization.

Required Skills:

• Analytical skills.
• Reporting skills.
• Communication skills.
• Decision-making skills.
• Team player.
• Attention to detail.
• Planning skills.
• Leading and supervising skills.

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Application Procedure:

Download and fill the application for employment form from Centenary Bank and enclose an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892, Kampala), updated Curriculum Vitae, plus copies of all academic credentials, testimonials, and contact details of three competent referees. E-mail the above to: Talent_sourcing@centenarybank.co.ug no later than 5:00 PM, June 10, 2024.