3 Outbound Call Center Agents – Home Broadband job at MTN Uganda Limited

Vacancy Title:
3 Outbound Call Center Agents – Home Broadband

Type:
FULL TIME

Industry:
Telecommunications

Category:
Sales & Retail

Jobs at:
MTN Uganda Limited

Deadline of this Job:
Friday, August 09, 2024

Duty Station:
Within Uganda, Kampala, East Africa

Summary
Date Posted:
Thursday, August 01, 2024

Base Salary:
Not Disclosed

Similar Jobs in Uganda:

• Learn more about MTN Uganda Limited
• MTN Uganda Limited jobs in Uganda

Job Details:
Outbound Call Center Agent – Home Broadband will make outbound calls to Home Broadband customers to collect feedback about the products/services and customer experience. They will also use all opportunities to upsell and cross-sell the home broadband products.

Reports to:
Team Leader – Customer Operations

Main Job Functions:

• Retain existing customers through customer satisfaction surveys, campaigns, follow-up calls, carrying out health checks, offering upgrades/renewals, and addressing any customer issues that arise.
• Support marketing campaigns to targeted customers to promote special offers, educate on product changes, and support new product enhancements/launches.
• Manage relationships with both prospects and existing customers by building rapport, understanding customer needs, and maintaining regular communication to drive loyalty and satisfaction.
• Gather valuable market insights through proactive communication and engagement strategies.
• Ensure that all client details are fully captured onto the appropriate systems, including marketing and sales information.
• Optimize the value for customers by identifying needs and providing recommendations of solutions-based product development, marketing, and sales to the company.
• Effectively present key features and benefits of Home Broadband products and services via the telephone to secure new business in all identified sales opportunities.
• Ensure adequate knowledge of MTN products and services and of its competitors to achieve the requirements of this role.
• Handle customer queries and escalate issues to ensure customers’ concerns are addressed promptly and appropriately.

Education:
A minimum of a bachelor’s degree

Experience:

• 1 to 2 years’ experience in a customer center/call center environment.

Knowledge, Skills, and Competencies:

• Telephone Etiquette
• Customer Service Training
• Products, Policies, and Procedure Training
• Contact Centre applications
• Service Excellence
• Flexibility and Agility in working hours
• Planning and organizational skills
• Communication skills
• Negotiation skills
• Interpersonal skills
• Problem-solving skills
• Decision-Making Ability
• General Business Writing
• Troubleshooting
• Assertiveness
• Initiative
• Perseverance
• Attention to detail
• Team player
• Friendliness
• Can-do attitude
• Integrity
• Reliability
• Courteousness
• Helpfulness

Female Applicants are strongly encouraged to Apply!

Work Hours:
8

Experience in Months:
6

Level of Education:
Associate Degree

Job Application Procedure:
Interested and qualified candidates should click here to apply.

Note:
MTN Uganda Limited is an equal-opportunity employer. The deadline for applications is Friday, August 09, 2024. Only shortlisted applicants will be contacted.