3 Collections Support Officers job at DFCU Bank

Job Title: 3 Collections Support Officers

Job Type: Full-Time

Industry: Banking

Category: Management

Employer: DFCU Bank

Application Deadline: Monday, June 10, 2024

Location: Kampala, Uganda, East Africa

Summary: Date Posted: Wednesday, June 5, 2024

Base Salary: Not Disclosed

Similar Jobs in Uganda: Learn more about DFCU Bank

Job Details:

Reporting to: Head of Collections & Recoveries

Job Purpose: The Collections Support Officers will assist the Collections and Recoveries Unit to ensure efficient operations and promote excellence within the unit.

Location: Kampala

Key Responsibilities:

• Manage and resolve customer queries related to balances, clearances, and releases.
• Prepare and follow up on payments for service providers (e.g., Newspaper Agencies, Security companies, Valuers, EDCs).
• Track and update unit registers, SLAs, and Professional indemnity for stakeholders.
• Maintain a central Insurance tracker and update the status of accounts under Collections and Recoveries, providing monthly reports.
• Reconcile Collections and Recoveries accounts, including Corporate Expenses and GL accounts.
• Maintain a monthly checklist for restructured accounts, ensuring compliance and upgrading accounts as per FIA guidelines.
• Monitor irregularly overdrawn accounts and coordinate with branches for action.
• Track breaches and waivers related to loan defaults and maintain a decision-making tracker.
• Follow up with Lending Operations on failed write-offs (loans over 455 days).
• Review and recommend checks and controls for security clearances and maintain a tracker for properties on sale and foreclosed properties.
• Maintain the Repossessions Control register and verify the condition of repossessed assets.
• Ensure insurance cover for repossessed assets and recommend maintenance or refurbishment.
• Foster sound relationships with security and conduct monthly checks on repossessed assets.
• Coordinate timely valuations, notifications, advertising, auctioning, or disposal of collateral according to policies and procedures.
• Perform any other assigned duties.

Qualifications and Experience:

• Bachelor’s Degree in any field.
• One year of experience in credit-related work.
• High level of customer service and good telephone techniques.
• Excellent verbal and written communication skills.
• Good negotiation skills.
• Proficiency in Word and Excel (PowerPoint is an advantage).
• Strong analytical skills and understanding of bank products, policies, controls, and procedures.
• General understanding of business, financial, and accounting fields.

Work Hours: 8 hours per day

Experience Required: 12 months

Education Level: Bachelor’s Degree

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Application Procedure: If you meet the requirements, please send your application with a detailed CV, current position, and copies of relevant certificates (University Transcript, O & A level) by close of business on Monday, June 10, 2024, to the email below:

Email: Vacanciesbank@dfcugroup.com

DFCU Bank is an equal opportunity employer and does not discriminate based on gender or race. Only shortlisted candidates will be contacted at +256 312 300391.

Disclaimer: DFCU Bank does not solicit or accept payments in cash or kind from prospective candidates for shortlisting or job placement. Any candidate engaging in such activities will be automatically disqualified.