2 Customer Service Advisors – Call Centre job at Finance Trust Bank
Vacancy Title: 2 Customer Service Advisors – Call Centre
Type: FULL TIME
Industry: Banking
Category: Customer Service
Jobs at: Finance Trust Bank
Deadline: Wednesday, July 31, 2024
Duty Station: Within Uganda, Kampala, East Africa
Summary:
Date Posted: Wednesday, July 24, 2024
Base Salary: Not Disclosed
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Job Details:
Role of the Job:
The Customer Service Advisors will answer and receive calls from customers, address inquiries, handle complaints to resolution, troubleshoot problems, provide information, and escalate issues when necessary.
Key Result Areas:
- Professionally answer incoming calls.
- Respond to customer inquiries.
- Follow up on complaints until resolution.
- Handle and resolve customer complaints.
- Provide customers with product and service information.
- Enter customer information into the system.
- Identify and escalate priority issues.
- Route calls to the appropriate resource.
- Follow up on customer calls as necessary.
- Produce and complete call logs.
- Engage in rigorous customer onboarding processes.
Minimum Educational and Technical Competence Requirements:
- A minimum diploma from a recognized institution.
- A university degree is an added advantage.
- Experience in a call center environment is required.
- Knowledge of customer service principles and practices.
- Familiarity with call center telephony and technology.
- Proficient in relevant computer applications.
- Training in social media management is an added advantage.
- Fluency in both spoken and written English is a MUST.
- Fluency in additional languages is an added advantage.
- Excellent communication and interpersonal skills.
- Strong social media management skills are a MUST.
- Problem analysis and problem-solving skills.
- Good time management and organizational skills.
- Good listening skills.
- Professional and smart in appearance.
- Ability to work under pressure and with minimal supervision.
- The position offers an attractive salary and benefits package.
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Associate Degree
Job Application Procedure:
Qualified candidates should address their application to the Head of Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba Avenue, Kampala, Uganda, and email it to jobs@financetrust.co.ug, along with photocopies of academic testimonials and a CV. The CV should include telephone contacts and email addresses of three referees, one of whom should be the most recent employer.
The closing date for submission of applications is July 31, 2024. Only shortlisted candidates will be contacted directly at Tel. Numbers 0312 222600 or 0414 341275 ONLY.
