Telecom IT BSS Lead job at Nft Consult Ltd

Vacancy Title:
Telecom IT BSS Lead

Type:
FULL TIME

Industry:
Consulting

Category:
Science & Engineering

Jobs at:
Nft Consult Ltd

Deadline of this Job:
Tuesday, August 20, 2024

Duty Station:
Within Uganda, Kampala, East Africa

Summary
Date Posted:
Wednesday, August 07, 2024

Base Salary:
Not Disclosed

Similar Jobs in Uganda:

• Learn more about Nft Consult Ltd
• Nft Consult Ltd jobs in Uganda

Job Details:
The Telecom IT BSS Lead is a critical role responsible for the strategic direction, implementation, and continuous optimization of Business Support Systems (BSS) within a telecommunications company. The role involves leading a team of BSS professionals to ensure seamless operation, integration, and enhancement of essential business processes like customer relationship management (CRM), billing, order management, and revenue assurance.

Key Responsibilities:

• BSS Implementation and Management:
  • Oversee the selection, implementation, and integration of BSS applications and platforms.
  • Manage vendor relationships to ensure timely delivery and quality of services.
  • Define and enforce BSS governance processes for change management, release management, and incident resolution.
  • Manage the development, delivery, testing, and deployment of products and services in coordination with the BSS vendor.
  • Assign priorities for delivery.
• Operational Excellence:
  • Ensure high availability, performance, and security of BSS systems.
  • Establish key performance indicators (KPIs) to monitor BSS effectiveness and identify areas for improvement.
  • Lead the troubleshooting and resolution of complex BSS issues.
• Team Leadership:
  • Build and mentor a high-performing team of BSS professionals.
  • Foster a culture of innovation and continuous improvement.
  • Allocate resources effectively to meet project deadlines and operational demands.
• Budget Management:
  • Develop and manage the BSS budget, including capital expenditures (CAPEX) and operating expenses (OPEX).
  • Track and report on BSS expenditures and return on investment (ROI).

Qualifications and Skills:

• Education:
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • A master’s degree in business administration (MBA) or a relevant technical field is a plus.
• Experience:
  • 7+ years of experience in the telecommunications industry with a focus on BSS.
  • 3+ years of experience in a leadership role managing BSS teams and projects.
  • Proven track record of successful BSS implementations and transformations.
• Technical Skills:
  • Deep understanding of BSS architecture, components, and technologies (CRM, billing, order management, revenue assurance).
  • Familiarity with industry standards and best practices (e.g., TM Forum).
  • Experience with cloud-based BSS solutions is a plus.
• Leadership Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to influence and collaborate with stakeholders at all levels.
  • Strategic thinker with a focus on results.
• Additional Considerations:
  • Certifications: Relevant certifications (e.g., TM Forum, ITIL) are a plus.
  • Compensation: Competitive salary and benefits package.
  • Location: This role may be based in a corporate office or offer remote work flexibility.

Work Hours:
8

Experience in Months:
120

Level of Education:
Bachelor’s Degree

Job Application Procedure:
Interested and qualified candidates can click here to apply.