Systems Installation and Maintenance Manager Job at ENGIE Energy Access

Vacancy Title: Installation and Maintenance Manager

Type: Full Time

Industry: Finance

Category: Sales & Retail

Jobs at: ENGIE Energy Access

Deadline for this Job: Friday, June 20, 2024

Duty Station: Within Uganda, Jinja, East Africa

Summary: Date Posted: Friday, May 24, 2024
Base Salary: UGX
No. of Vacancies: 01
Work Hours: Full-time, 08 hours per day

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Learn More About ENGIE Energy Access: Discover more about ENGIE Energy Access here.

Job Details:

About ENGIE Energy Access: ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day, and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

Position Overview: The Installation and Maintenance Manager will oversee all system installations and maintenance operations of small business solutions and solar water heater systems. This involves managing a team of installation and maintenance technicians, coordinating projects, ensuring compliance with safety standards, and optimizing operational efficiency. The Manager will report directly to the Director of Operations & IT and will play a key role in delivering high-quality solutions to customers while driving business growth.

Key Responsibilities:

Team Management:

• Develop and implement strategic plans for the installation and maintenance of systems to meet customer needs and business objectives.
• Lead, motivate, and mentor a team of installation and maintenance coordinators and technicians.
• Assign tasks, set goals, provide guidance, training, and support to ensure high-quality workmanship and achieve optimal performance while adhering to safety standards.
• Conduct regular performance reviews and provide ongoing training and development opportunities.
• Encourage the team to constantly innovate and improve daily performances.

Installation and Maintenance Operations:

• Manage all aspects of installation projects, including planning, scheduling, resource allocation, and budget management, to ensure timely and successful project completion.
• Coordinate scheduling of installations, maintenance visits, and service calls to meet customer needs and deadlines.
• Utilize technical expertise in solar heater systems to oversee installation activities, troubleshoot technical issues, and ensure compliance with industry standards and regulations.
• Coordinate with procurement and inventory management teams to ensure the availability of materials and equipment needed for installation and maintenance projects.
• Ensure all maintenance and installation activities are documented according to internal guidelines.

Quality Assurance:

• Implement quality control measures to ensure that installations and maintenance activities meet or exceed customer expectations.
• Conduct site inspections and audits to assess workmanship and adherence to quality standards.
• Implement corrective actions as necessary to address any deficiencies or areas for improvement.
• Ensure the implementation of internal policies and procedures on quality improvement.

Compliance and Safety:

• Ensure compliance with all relevant health, security, safety, and environmental regulations.
• Conduct regular safety training sessions and promote a culture of safety within the team.
• Investigate accidents or incidents and implement preventive measures to minimize future risks.

Customer Relations:

• Act as the primary point of contact for customer inquiries, escalations, and complaints related to installations and maintenance.
• Foster positive relationships with customers and address their concerns promptly and effectively.
• Work closely with sales and customer service teams to identify opportunities for upselling or cross-selling additional services.
• Build and maintain strong relationships with customers, contractors, suppliers, and other stakeholders to ensure customer satisfaction and promote business.

Reporting and Analysis:

• Generate regular reports on installation and maintenance activities, including performance metrics, project status, and customer feedback.
• Analyze data to identify trends, opportunities for improvement, and areas of operational efficiency using internal tools.
• Regularly report on SBS sites and project progress.
• Use accurate data from internal tools such as Power Hub.

Qualifications:

• Bachelor’s degree in Engineering, Business Administration, or a related field preferred.
• Proven experience in project management, preferably in renewable energy.
• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent technical knowledge of small business solutions and solar water heater systems.
• Familiarity with relevant regulations and standards related to installation and maintenance.
• Exceptional communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and work well under pressure.

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Application Procedure: Interested and qualified candidates, click here to apply.