Manager, Tele-sales and Retention job at Standard Chartered

Manager, Tele-sales and Retention

Type: Full Time

Industry: Banking

Category: Management

Jobs at: Standard Chartered

Deadline for this Job: Friday, May 31, 2024

Job Details:

Job Summary: The Manager, Tele-sales and Retention will drive revenue, retention, and cross-sell targets across all product lines within the Tele-sales & Retention unit, ensuring high team productivity.

Key Responsibilities:

Business:

• Achieve revenue targets.
• Ensure portfolio coverage by all team members.
• Manage outbound activities for all agents.
• Meet targets for all retail product lines as per business requirements.
• Control costs within agreed limits.

Processes:

• Ensure quality service delivery during outbound activities within stipulated processes and governance.

People & Talent:

• Coach team members to improve performance.

Governance:

• Ensure compliance with all governance requirements.

Skills and Experience:

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Ensure compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct.
• Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.
• Lead the team to achieve outcomes set out in the Bank’s Conduct Principles.

Qualifications:

• Minimum of two years’ experience in leading sales and service.
• Strong analytical skills.
• Thorough knowledge of the Bank’s products, services, delivery channels, procedures, policies, and local banking regulations.
• Excellent communication, interpersonal, and relationship skills.
• Proficient in using computers and maintaining customer databases.
• Understanding of the retail banking market in Uganda and the financial markets overall.
• Leadership, stakeholder management, negotiation, and presentation skills.

SEE MORE:  Head, Employee Banking job at Standard Chartered

Education Requirement: No specific education requirements.

Work Hours: 8 hours

Experience in Months: 24 months

Job Application Procedure: Click Here to apply