Head of Operations job at Nft Consult Ltd

IT Service Management (ITSM) Specialist job at Nft Consult Ltd

June 27, 2024 Business, Featured, Full-time

Head of Operations job at Nft Consult Ltd

Vacancy Title: Head of Operations
Type: Full-time
Industry: Consulting
Category: Management
Jobs at: Nft Consult Ltd
Deadline: Wednesday, July 10, 2024
Duty Station: Within Uganda, Kampala, East Africa

Summary
Date Posted: Wednesday, June 26, 2024
Base Salary: Not Disclosed

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Job Details:

The Head of Operations / Chief Operating Officer (COO) will play a pivotal role in driving operational excellence. This position demands a strategic leader who can oversee and streamline all aspects of operations, including sales, human resources, contact center, and other critical functions. The ideal candidate will be a dynamic and results-oriented individual with a proven track record in operations management and leadership.

Duties and Responsibilities:

Operational Leadership: Lead and oversee the entire operations team, including sales, HR, contact center, and other operational functions. Ensure seamless coordination and alignment across all departments to achieve business goals.
Sales Operations: Develop and implement robust sales strategies to drive growth and market penetration. Monitor sales performance, analyze metrics, and provide actionable insights to optimize sales processes.
HR Management: Oversee the HR department to ensure effective recruitment, training, development, and retention of top talent. Foster a positive and inclusive work environment that aligns with the company’s culture and values.
Contact Center Management: Ensure the contact center delivers exceptional customer service. Implement best practices and technologies to enhance customer experience and operational efficiency.
Strategic Planning: Collaborate with the executive team to develop and execute long-term strategic plans. Identify opportunities for operational improvement and growth, and implement initiatives to capitalize on these opportunities.
Financial Oversight: Manage budgets, forecasts, and financial performance of operational departments. Ensure cost-effective operations while maintaining high standards of quality and service.
Compliance and Risk Management: Ensure all operations comply with legal and regulatory requirements. Identify and mitigate risks associated with operational activities.
Performance Monitoring: Establish and monitor key performance indicators (KPIs) for all operational areas. Use data-driven insights to make informed decisions and drive continuous improvement.
Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including vendors, partners, and customers.

Education, Skills, and Qualifications:

Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or other advanced degree preferred.
Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role.
Proven track record of leading and managing large, diverse teams across multiple functions.
Strong understanding of sales operations, HR practices, and contact centre management.
Exceptional strategic thinking, problem-solving, and decision-making abilities.
Excellent communication, interpersonal, and leadership skills.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Experience in the telecommunications industry is highly desirable.