Position: Head of Operations

Location: Kampala, Uganda

Type: Full-time

Industry: Banking

Category: Business Operations

Hiring Organization: Exim Bank (Uganda) Limited

Application Deadline: Thursday, May 23, 2024

Date Posted: Thursday, May 16, 2024

Base Salary: Not Disclosed

Duty Station: Head Office

Job Purpose: To provide leadership to banking operations within the country, ensuring operational excellence, process and financial efficiencies, and a robust control environment.

Key Duties and Responsibilities:

• Participate in Management Committees to formulate the bank’s strategy and implement the target operating model for Operations.
• Lead country Operations teams to achieve strategic objectives.
• Design and implement programs to establish a fit-for-growth Operations control framework.
• Develop and update organizational processes and infrastructure to ensure operational excellence, ensuring accurate, consistent processing and service delivery.
• Oversee the development and administration of Operations policies, procedures, and standards.
• Plan, execute, and finalize projects within deadlines and budget, ensuring quality control and standardization across the bank.
• Ensure adherence to regulatory, internal policy, and process standards, fostering a culture of precise execution and discipline.
• Identify and manage operational risks, update the bank’s procedure manuals, and manage the book of authorized signatures.
• Implement business continuity and disaster recovery plans, provide risk awareness training, and stay abreast of regulatory changes.
• Maintain oversight of branch operations and ensure branch controls are optimal.
• Manage the cash depot (CCD) ensuring compliance with Central Bank and internal policies, and oversee account opening processes.
• Oversee operational processing of all cards and associated controls, and support digital channel transaction support.
• Manage reconciliations of card accounts and ensure systems are scalable and accessible.
• Support Treasury Front Office/dealers to process and confirm deals within deadlines, ensuring compliance with counterparty limits and settlement instructions.
• Manage loan disbursements and ensure timely and accurate updates.
• Manage SWIFT and RTGS processes in compliance with Central Bank directives.
• Oversee cheque processing, EFTs, direct debits, standing orders, and salaries, ensuring accuracy and adherence to clear house rules and timelines.
• Ensure efficient operation of e-channels and agency banking platforms, and manage transactions and reconciliations.
• Prepare quarterly board packs and management information for Operations exceptions management.
• Develop and manage the country budget for Operations, establish performance objectives, and take corrective actions as needed.
• Engage with vendors to ensure compliance with SLAs and potential improvements.
• Liaise with the Central Bank and Banker’s Association for updates, changes, challenges, and improvements.

Skills and Competencies:

• Ability to develop business continuity and recovery plans.
• Ability to collaborate with key stakeholders for successful banking operations.
• Ability to meet tight deadlines and perform detailed work accurately and promptly.
• Flexibility to react effectively to unforeseen circumstances.
• Strategic thinking and decision-making skills.
• Strong leadership skills to inspire and motivate a team.

Academic and Professional Requirements:

• Minimum of a bachelor’s degree in business or any related field.
• A master’s degree in a business-related discipline, and professional qualifications such as CPA or ACCA are added advantages.
• Minimum 10 years of experience in banking Operations in a regulated financial institution, with 5 years in a supervisory role in Operations management.

SEE MORE: 

Work Hours: 8Accountant Job at Come Again Investments Limited

Experience in Months: 120

Level of Education: Bachelor’s Degree

Application Procedure: Kindly send your cover letter and up-to-date CV to hr@eximbank-ug.com with the subject: JOB APPLICATION: HEAD OF OPERATIONS by close of business, Thursday 23rd May 2024.