Customer Experience Consultant Job at KCB Bank

Location: Jobs in Uganda 2023 – 2024

Work Hours: Full-time, 08 hours per day

Salary: UGX

Vacancies: 01

Deadline: June 24, 2024

Hiring Organization: KCB Bank

Job Details:

Key Responsibilities:

• Cross-sell all bank products and services.
• Attend to customer queries and log them in ECRM.
• Resolve and minimize customer complaints.
• Process customer applications for ATM cards, credit cards, and cheque books; prepare quality recommendations within set T.A.T.
• Maintain proper documentation and custodianship of blank forms.
• Ensure 100% collection of revenues for services rendered.
• Address irregularities highlighted in audit reports related to customer service.
• Submit relevant reports punctually and accurately.
• Ensure availability of all relevant stationery for customers.
• Maintain cleanliness of the banking hall.
• Perform other duties as assigned.

SEE MORE: Branch Manager (Gulu) Job at KCB Bank

Application Procedure:

Interested and qualified candidates, click here to apply.