Branch Manager – Fort Portal job at United Bank for Africa (UBA)
Job Title: Branch Manager – Fort Portal
Job Type: Full-Time
Industry: Banking
Category: Management
Employer: United Bank for Africa (UBA)
Application Deadline: Wednesday, June 12, 2024
Location: Fort Portal, Uganda, East Africa
Summary: Date Posted: Wednesday, June 5, 2024
Base Salary: Not Disclosed
Similar Jobs in Uganda: Learn more about United Bank for Africa (UBA)
Job Details:
United Bank for Africa (UBA) is one of Africa’s leading financial institutions, operating in twenty countries and four global financial centers. UBA Uganda represents UBA’s pioneer activities in the East and Southern African sub-region, with a growing network of branches and ATMs across the country.
Job Title: Branch Manager – Fort Portal
Division: Retail
Reports to: Regional Head
Job Objective: To deliver exceptional branch performance through excellent customer service, sales, and transactional processing by establishing and maintaining positive customer relationships and monitoring the progress of new and existing products, while providing operational management support on a day-to-day basis.
Key Responsibilities:
- Increase customer retention and growth through aggressive cross-selling of bank financial products, promoting revenue growth.
- Conduct market intelligence and competitor analysis to develop and implement branch business strategies and plans, identifying business opportunities and financial products to achieve targeted growth objectives.
- Build effective relationships with new and existing customers by establishing customer needs and ensuring timely service delivery according to prescribed SLAs.
- Develop and motivate a high-performance team through coaching and mentoring, providing technical support and leadership to surpass targets.
- Recommend product development based on customer feedback and contribute to successful product launches to drive revenue through sales campaigns.
- Review and evaluate new and renewal lending proposals, negotiate terms with customers, and submit proposals to the credit department for approval.
- Ensure compliance with the bank’s and regulatory authorities’ policies and guidelines within the branch.
Key Performance Indicators:
- Increase in customer growth and retention.
- Effectiveness of branch strategies in generating business.
- Increase in revenue build-up/Budget – Financial KPI (Number and Value).
- Branch profitability.
- Percentage of annual target achievement.
- Effective and timely customer service delivery.
- Percentage of active and impactful accounts.
- Percentage of complete and accurate account documentation.
- Staff engagement and productivity index/score.
- Product development and market response.
- Number of approved lending proposals.
- Quality of loan portfolio (Non-performing loans to total loan portfolio ratio).
- Quality and completeness of information on CAM/Credit request.
- 100% staff compliance to bank/regulatory authorities’ policies and guidelines.
Job Requirements: Education:
- University degree from a reputable institution.
- A financial qualification or associate such as CIB, IOS, CFA, ACCA, etc., and an MBA are added advantages.
Experience:
- 5-10 years of experience in retail/private banking.
Key Competency Requirements:
Knowledge:
- Proven track record of achieving positive results in profit and customer satisfaction.
- Good knowledge and understanding of banking/financial products, services, and policy regulations.
- Detailed understanding of retail business processes, operating procedures, and audit requirements.
- Knowledge of KYC, money laundering legislation, and service standards.
- Understanding of retail business plans, operating structures, and key interfaces.
- Excellent understanding of outlet performance objectives, gross sales, cost management, risk, and income contribution.
Skills/Competencies:
- Excellent customer service orientation.
- Positive ‘can do’ attitude.
- Strong presentation and negotiation skills.
- High level of integrity.
- Excellent communication skills.
- Strong sales/cross-selling skills.
- Good motivational and training skills.
- Strong product knowledge.
- Attention to detail.
- Good interpersonal skills.
- Strong leadership and negotiation skills.
- Problem-solving abilities.
- Resource/People management skills.
- Teamwork skills.
- Resilience.
- Performance development skills.
- Planning and organizational skills.
- Coaching and feedback skills.
- Proficiency in computer skills.
Work Hours: 8 hours per day
Experience Required: 60 months (5 years)
Education Level: Bachelor’s Degree
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Application Procedure: Interested candidates should send their CV, application letter, and copies of academic certificates to:
Email: ubaugandahr@ubagroup.com
Addressed to: Head of Human Capital United Bank for Africa Plot 2, Jinja Road Kampala, Uganda
Deadline for applications is June 12, 2024.
Disclaimer: UBA is an equal opportunity employer and does not discriminate based on gender or race. Only shortlisted candidates will be contacted. UBA does not solicit or accept payments in cash or kind from prospective candidates for shortlisting or job placement. Any candidate engaging in such activities will be automatically disqualified
