5 Customer Retention & Reactivation Officer Job at Premier Credit Limited
Vacancy Title: Customer Service Representative
Type: Full-Time
Industry: Banking / Microfinance
Category: Customer Service
Jobs at: Premier Credit Limited
Deadline: Friday, June 28, 2024
Duty Station: Call Centre, Kampala, Uganda
Summary:
- Work Hours: 8 hours per day
- Salary: UGX
- No. of Vacancies: 5
Job Details:
Reports to: Customer Service Supervisor
Department: Customer Service
Job Summary:
The overall purpose of this role is to provide a one-stop financial solution to retail customers by following up on non-funded and dormant accounts, up-selling and cross-selling to account holders and potential leads, and delivering efficient and effective customer service with the utmost level of consistency and quality.
Key Responsibilities:
- Outbound campaigns: Make outbound calls to drive funding, manage inactivity, reactivate dormant accounts, etc.
- Identify opportunities to promote the Institution’s products and services by encouraging inward customers for extended business and referrals, aiding in the continuous business growth of the Institution.
- Initiate contact with pre-existing customers to address inquiries and establish long-term valuable relationships focused on enhancing sales deliverables.
- Capture Voice of Customer (VOC) on various products and services, address any complaints for service recovery and customer satisfaction.
- Conduct quality health check calls, gather market intelligence on products and services consumed by customers from the competition, and profile customers.
- Ensure customer feedback and insights from various campaigns are accurately captured and any urgent customer issue is escalated for resolution.
Academic Qualifications & Experience:
- A minimum of a Diploma in any academic discipline from a recognized University.
- At least 6 months of experience in the Banking / Microfinance industry.
- Experience in customer service is a plus.
Skills Required:
- Excellent customer service orientation.
- High level of integrity.
- Good communication skills.
- Selling skills.
- Basic product knowledge.
- Good interpersonal skills.
- Problem-solving abilities.
Area of Residence: Preferably candidates residing around Kampala and the close neighboring towns.
Application Procedure: If you meet the above requirements, please send your CV, application letter, and copies of academic certificates to jobs@premiercredit.co.ug addressed to:
The Human Resource Manager
Premier Credit Limited
P.O. Box 6608, Nakasero
Kampala, Uganda
Deadline for application: Friday, June 28, 2024.
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Disclaimer:
Premier Credit Limited does not charge any fee at any stage of the recruitment process. All job offers are made by Premier Credit human resources personnel following a competitive process. Be aware of fraudulent job offers and report any suspicious activity to the appropriate authorities.
