Client Relations Assistant

Reports To: Client Relations Officer          

 Department: Public Relations and Corporate Affairs

Job Summary: The Client Relations Assistant will be responsible for assisting in responding to citizens’ questions about mass enrolment and renewal via phone, email, chat and physically, responding to inquiries on failed applications and processing status of applications and handling applicants’ complaints.

Key Duties and Responsibilities

·Assist in receiving and answering telephone inquiries on mass enrolment and mass renewal

·Assist in receiving and addressing queries about the exercise

·Assist in drafting responses and correspondences on the exercise

·Assist in Using social media platforms productively to publicize the mass enrolment and mass renewal exercise

·Assist in responding to citizens questions about the exercise

·Responding to inquiries on failed applications and processing status of applications.

·Assist in handling applicants’ complaints.

·Assist in collecting and analyzing applicants’ feedback.

·Assist in standardizing, developing and documenting knowledge base on Frequently Asked Questions.

·Assist in tracking citizen customer service KPIs and metrics.

·Ensuring that data protection and privacy in accordance with the Data Protection and Privacy Act 2019 is embedded.

·Perform any other related duties as may be assigned by the Client Relations Officer

Qualifications / Education

·Minimum of a bachelor’s degree with honours in communications Skills and Literature, Public Relations, Mass communication and any other related field

·Proficiency in graphics design and use of the following applications Adobe Acrobat, Adobe Illustrator, Adobe photo-shop, Adobe In-design will be an added advantage

Experience and Skills

·Previous media relations experience will be an added advantage.

·Must be proficient in IT and computer use.

·Professional understanding of technical operations and functions

·High moral character and integrity, Ability to work under pressure and deadlines, Ability to work with or without supervision, Ability to sit for long working on a computer, Flexibility to work night shift and weekends.

·Problem solver, Empathetic, Good Listener, Good communication skills, Innovative, Decisive, good writing and comprehension skills, Accuracy, Team player, Good organizational skills

Apply at: https://recruitment.nira.go.ug/jobs/detail/client-relations-assistant-16